Communication is the lifeline of your organisation, everything that you do; meetings, appraisals, sales, project management, client services and leadership involves communication and everything that fails can be linked back to poor communication. Poor communication creates misunderstanding, conflicts, frustration, delays and overall a huge cost to your own being and your company’s bottom line.
Communicating effectively is a skill that requires an education and practice but for change to occur you need both an understanding and the desire to make that change.
We understand people and we know what is required to make both your people and your company great communicators. CroninCommunication offers half day Workshops, Master Classes, Mentoring, Coaching and Consulting services to help you with all your Communication Skills requirements.
From our services we are able to achieve the following outcomes:
- Openness and clarity within your organisation
- Increased efficiency and improved communication
- A more appealing work atmosphere
- Enhanced management and leadership
- Improved client relationships
- Increased sales results
- Saved time
- Increase in staff retention / A preferred employer
- Organisation Goals and Visions more easily reached
To become skilled in communicating proficiently requires training and an understanding. You need to know how to send your message, be aware of why the message may not be recieved as expected, be able to actively listen to the response and through this whole process be aware of the non-verbal signals:
You need to adhere to the following formulas and both learn and understand everything that affects your communication:
Before we begin to communicate a message, we need to consider what we want to say, how the message will be communicated and that what we say needs to be accurate.
2. Decide the most appropriate method to communicate your message – effective communication relies heavily on the media you use i.e. would you negotiate with someone over email?
3. Communicate your message focusing on being positive, accurate and truthful.
By understanding the filters between you and the receiver you can increase the success of the message being fully understood. There are five main categories of filters (or distortion) that you will need to contend with when communicating:
- Distractions
- Thinking Styles
- Assumptions
- Closed Minds
- Priorities
Communication is not a completed transaction until the message has been fully understood. Therefore it is your responsibility as the sender to confirm that the message has been received.
Through the skill of active listening you will learn how to more effectively decipher people’s responses and quickly come to an agreed confirmation on what has been communicated.
“The problem with communication is the illusion that
it has been accomplished." - George Bernard Shaw
At the end of the day it is our brain that deciphers how we send and perceives how we receive the information. It is said that 70% of our decision making is made subconsciously.
The Basal Ganglia is the part of the brain that creates feelings but this part of the brain has no neuron connections to the Verbal Cortex (voice) so when you have just met someone or interviewed a candidate, you find that your are unable to clearly explain why you liked that person or selected a particular interviewee . Have you ever heard yourself say “It’s a gut feeling that I can’t explain”? By understanding the brain you will be able to understand why we communicate the way we do.
Why do you connect with some people but not others? The importance of both Emotional and Social intelligence when communicating with people needs to be understood to help you make that better connection with the people around you.
To find out how we can help you and your organisation to communicate more effectivley with positive outcomes please contact us today on: 08 6262 4424
or email info@cronincommunication.com
or email info@cronincommunication.com
See how we can help you achieve the above outcomes and compliment your training requirements, covered in our Master Class programs.
Management Sales
Leadership Networking
Project Mgt Account Mgt
Interviewing Customer Service
Effective Meetings Sales Questioning
Presenting Exhibition Booth
We look forward to hearing from you.
