The Master Class Series has been developed to expand on what has been learnt from the Communication Skills Workshop. Through these classes you are able to focus your skills of communication to specific areas that are of importance to you.
The following Master Classes are available.
Communication On:
Communication On:
Management SalesLeadership Networking
Project Mgt Account Mgt
Interviewing Customer Service
Effective Meetings Sales Questioning
Presenting Exhibition Booth
Leadership:
Discover how communication aligns itself to enhancing your skills and abilities as a leader, focusing on positive communication and influence. Learn how improving your communication skills will help grow your visibility, build respect, awareness of communication breakdowns and help you to achieve your Visions and Goals. Learn about the importance of Emotional Intelligence and how your EQ will help you to become a respected Leader.
Project Management:
Managing people can be one of the most stressful roles of your job. Understand each of your teams thinking style, bond the team together and manage the team with minimal confusion and conflict.
Interviewing:
Develop your skills to effectively interview, learn how to read body language and questioning techniques to get a clearer picture of your candidate.
Effective Meetings:
Learn how to run meetings effectively with the tips you need to know. Organising, agendas, delegation and the skills you need to know to get the most from all of the attendees.
Presenting:
Learn how to present effectively to an audience that has many different communication and learning styles. Discover how to use your body language and use NLP to read the responses of those you are presenting to. Whether you are presenting to 50 or presenting in a meeting with just 1, this class will help you to produce the most effective presentation.
Networking:
Remove the awkwardness, make a great first impression in just 30 seconds and learn the skills to become a proficient networker.
Account Management:
Build positive relationships with your clients, understand their needs and become a Trusted Advisor.
Customer Service:
What’s are the Do’s and Don’ts when dealing with customers, how to deal with complaints and questions. Let the customer leave with a feeling of satisfaction.
Sales Questioning:
Learn how to build rapport whilst discovering what you really need to know from your customer.
Exhibition Booth:
Companies can spend huge amounts of money to host a booth at an exhibition but how do you yield the most value from your presence? Learn how to get the most from your booth, from the set-up to the close. Leave with increased qualified leads, happy new contacts and a team not mentally exhausted.
"I found the tips, tricks and techniques learned at your Exhibition Booth Master Class paid almost immediate dividends during our conference and exhibition in KL the following week. My colleagues and I that had attended your course approached the dreaded “booth duty” with renewed enthusiasm and increased confidence. The time we spent honing our “Elevator Speech” was well worthwhile and the techniques learned for dealing with visitors to the booth provided positive strategies in getting the most from meeting new potential clients or customers. I would recommend anyone required to represent their company as an exhibitor to take the training. The lessons learned are also very useful in general daily business, when dealing with people in any capacity."
Paul Miller - Technical Director - Seismic Services. RPS Australia Asia Pacific
Paul Miller - Technical Director - Seismic Services. RPS Australia Asia Pacific
