Effective Communication Skills

To become skilled in communicating proficiently requires training and an understanding. You need to know how to send your message, be aware of why the message may not be recieved as expected, be able to activley listen to the response and through this whole process be aware of the non-verbal signals:

To become a great communicator you need to adhere to the following formulas and both learn and understand everything that affects your communication:

Before we begin to communicate a message, we need to consider what we want to say, how the message will be communicated and that what we say needs to be accurate.

1.       Know what you want to say, understand the message you want to send and what outcomes you want to receive.

2.       Decide the most appropriate method to communicate your message – effective communication relies heavily on the media you use i.e. would you negotiate with someone over email?

3.       Communicate your message focusing on being positive, accurate and truthful.

By understanding the filters between you and the receiver you can increase the success of the message being fully understood. There are five main categories of filters (or distortion) that you will need to contend with when communicating:

1. Distractions
2. Thinking Styles
3. Assumptions
4. Closed Minds
5. Priorities

Communication is not a completed transaction until the message has been fully understood. Therefore it is your responsibility as the sender to confirm that the message has been received.

 

Through the skill of active listening you will learn how to more effectively decipher people’s responses and quickly come to an agreed confirmation on what has been communicated.

“The problem with communication is the illusion that

it has been accomplished." - George Bernard Shaw

At the end of the day it is our brain that deciphers how we send and perceives how we receive the information.  It is said that 70% of our decision making is made subconsciously.

The Basal Ganglia is the part of the brain that creates feelings but this part of the brain has no neuron connections to the Verbal  Cortex (voice) so when you have just met someone or interviewed a candidate, you find that your are unable to clearly explain why you liked that person or selected a particular interviewee  .  Have you ever heard yourself say  “It’s a gut feeling that I can’t explain”?  By understanding the brain you will be able to understand why we communicate the way we do.  

Why do you connect with some people but not others? The importance of both Emotional and Social intelligence when communicating with people needs to be understood to help you make that better connection with the people around you.

To find out how we can help you and your organisation to communicate more effectivley with positive outcomes please contact us today on:  08 6262 4424
or email info@cronincommunication.com

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